Shipping & Returns

Shipping:

  • When you place an order, an official agent will contact you to confirm the order
  • We do our best to track our inventory, however there're some cases where we cannot fulfill your request for out of hands conditions. If - for any reason - we cannot fulfil your request, we'll make sure to inform you by phone
  • Delivery is between 3-8 working days. We take delivery time seriously.
  • Shipping fees are calculated automatically upon checkout.
  • Shipping fees are fixed per shipping address, however when the quantities ordered are above certain limit courier company can charge extra fees for delivery. This will be made clear to you when confirming the order

 

Returns:

  • 3-days FREE Return Policy
  • We do care about our clients satisfaction.
  • We do our best to ship to you the same exact toy you see on our website
  • However, if you wish to return an item for any reason you can do so on your order page within 3-days of delivery
  • The only requirement is that you return the product un-opened and in the same state and conditions when purchased and received.
  • We'll refund you the full amount of items purchased, but you'll be charged for the shipping fees.
  • In case 3-days after delivery have elapsed, and you wish to return your items. Please contact us to discuss your concerns. CreativeToyStore reserves the right to only refund 75% of the amount